The ExcelPay Difference
Why Choose Us
Our business began with a simple vision – to be a personal, credible, dependable provider of payroll and HR related services for small and mid-market businesses. We assembled a group of experienced payroll industry employees and began serving clients in the year 2000 (post Y2K). We envision you, our customer, being more efficient and competitive in your field by allowing us to handle your tedious and time consuming tasks. In addition to being your trustworthy Atlanta payroll services provider, we are your payroll expert as we stay up to date on all payroll related mandates and filings so that you don’t have to.
How do we differ from the payroll industry giants? It’s Simple!
Expertise & Leadership – ExcelPay’s founders are CPAs and if you need some help analyzing how to best utilize our services, we have a CPA in house to answer business related questions. Additionally, as a CPA run organization, our staff is well trained and they are well versed that details do indeed matter. Our employees average 10+ years of payroll industry experience and are pleasant and professional.
Value Proposition – The payroll industry giants are focused on one goal – bottom line profits for their shareholders. They have become giants with acquisitions, inflated pricing, and endless nickel & dime charges. Our pricing is simple and straight-forward and always less than the big boys. And, we will not hit you with hidden or extra charges.
Focus on You – We take pride in your accomplishments and growth. We offer personal service with real people on the other end of the phone, and we are easily reachable. Our clients have their own dedicated payroll specialist. You will have their direct dial phone number, their direct fax number, their email address, and their cell phone number — if you want it. Our client retention rate has been 99+% the past four years. That should speak for itself.
Flexibility – Have a need for something extra or different? We might not be able to solve your every need, but, we will try. We had a client recently ask about having a report that compared actual payroll expenses to their budgeted payroll expenses. Now this request required some thought and some time, but, we are now the only payroll service company in the industry with a Payroll Budget Report. Our company mascot is the platypus, a unique breed in the animal world. Want to be treated uniquely like an individual? Join the many satisfied clients who appreciate being part of our team.
Safety and Security – ExcelPay’s business processes are built on efficiency and accuracy. We are SAS-70 independent CPA certified and have $1 Million+ fidelity insurance and professional liability, E&O coverage. Your data is heavily guarded through advanced encryption technology, 128-bit SSL, firewalls, and intrusion detection systems to prevent unauthorized access and all data is backed up continuously. Check out our Security details in the PayrollOffice section.
Our Guarantee – Our commitment to you is backed by a written, three tier performance guarantee. We wouldn’t make the guarantee if we were not confident we could fulfill our commitments and our confidence comes from having hundreds of very happy customers. Please review our Three Tiered Guarantee at the tab above.
ExcelPay’s Three-Tier Guarantee
Guarantee #1 — We promise that your transition to ExcelPay will be on time. If we miss your transition target date, your payrolls for the first month will be free – no charge.
Guarantee #2 — If you are not pleased with our services at any time in the first 60 days, we’ll switch you back and refund your processing fees.
Guarantee #3 — If we ever make a mistake on your payroll, we will immediately process whatever corrective action is needed (including wire transfer to the impacted employee, if appropriate), at no cost to you.