About Us

ExcelPay Business Solutions, LLC is an Atlanta, Georgia based payroll services company that provides payroll and payroll tax services, a human resources information system, online employee benefits enrollment services, and a diverse and a valued group of ancillary employment related services to our clients. Our services are a natural outgrowth for the senior leadership team at ExcelPay, as we have a combined 75+ years experience providing payroll, taxes, timekeeping, human resources, and employee benefits to clients.  We envision our customers being more efficient and competitive by allowing us to handle their tedious and time consuming tasks.  We stay up to date on all payroll related mandates and filings so they don’t have to. What does a Platypus have to do with a payroll industry company?  A platypus is a rare and unique animal – the only one of its kind.  It lays eggs and has webbed feet like a bird.  It has fur and provides milk for its young like a mammal.  And it lives in both water and on land like an amphibian.  ExcelPay is also unique.  Unlike most of our competitors, we treat you as we’d like to be treated.  And, we too have “web feet”, as all of our solutions are delivered to our clients through the internet.  You work on your time, not on ours. Our goal – too bring it all together for you!

Service Culture

Our service culture has developed over the past twelve years with careful thought and planning and guided by specific intent. The cornerstone of this culture is in hiring the right people, with the right mind set and a strong work ethic. We have established specific expectations for service delivery with the detailed needs of our customers at the forefront.  The new additions to our support team are paired with an experienced member for a minimum of 30 days to simply watch and learn. They are only given customer related activities when their supervisor is confident they completely understand, and can deliver, the promised level of support.

Constant attention to training and the introduction of new tools and techniques are persistently applied to continue the professional development of our service providers. These processes have been developed in a manner that has supported a successful SAS70 audit.  We have introduced software tools in the form of a Client Relationship Management (CRM) platform that provides a common database to record actions related to the support we provide, as well as the work flows that support our business processes. Tools have been designed and implemented to consistently measure and record the satisfaction of our clients. This applies to our many long-standing clients that have processed over time as well as our newly acquired customers that have just gone through our new client migration process.

As a result we provide a service that delivers quality that has resulted in over 99% customer retention. It is constantly under scrutiny and continuous improvement to ensure that it supports our loyal customers in the manner to which they have become accustomed. Our service is predictable in its application and receipt and is the bedrock of our business.

CEO Statement

These are exciting times at ExcelPay. We continue to grow our business the old-fashion way — through recommendations from business professionals, referrals from existing customers, and from the hard work of our sales team. We have grown steadily in our 11 years of operations.  In the most recent four year period we have averaged over 20% annual revenue increases, quite an accomplishment in our down national economy.  While we are proud of our roots and base in Atlanta, the business hub of the Southeast, we have developed a national presence with more than 65% of our payrolls distributed across the country each week.

The cornerstone of our growth begins with a quality of service that retains our loyal customers. Our customer retention rate has exceeded 99% and this has been accomplished with a persistent focus on extraordinary customer service. This is delivered by a hard working team of experienced payroll specialists and support personnel.  We have put significant effort into implementing strong business processes to ensure highly effective, repeatable, efficient support efforts. Additionally we are implementing tools and metrics to measure customer satisfaction and ensure constant improvement.

We remain committed to sustainability and have upgraded our solution platform to a totally web-based, software-as-a-service (SaaS) product. This allows us to provide our customers an excellent green opportunity to become completely paperless. We use this platform to process our own payroll and do not generate a single piece of paper to pay our entire staff.

While there is more work to be done, we believe that the progress thus far provides a strong foundation to help us towards our goals. We have strengthened our product offering, business processes, support staff, and our commitment to customer satisfaction. Our continued success relies on our ability to stay ahead of our marketplace and continuously improve services that respond to changing customer needs.

Tynes Hildebrand
President, CEO